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Frequently Asked Questions about Online Questionnaires
We can host, analyze and report any kind of survey, and we can assist you in designing a survey with any response format you think is appropriate for your survey objectives. But we specialize in reliable and valid methodologies because we have used all the conventional techniques, and find very few meet the stringent requirements of our profession. With most of the surveys and questionnaires you see in organizations today, there are common mistakes and problems directly caused by the choice of questionnaire methodology. A reliable and valid survey is not just a modified or "tweaked" version of the same old "agree/disagree" or rating scale surveys we see everywhere. These surveys employ different methods and they look different from conventional questionnaires. What do your questionnaires look like? You can view an example of an application to see what they look like. They are not like the simple "do-it-yourself" surveys that are being actively promoted on websites today. But they deliver what the others can't — reliable and valid results. Where does the content for a questionnaire like this come from? Who does the customization of a custom survey? Seldom does a project require writing all the questionnaire content from scratch. We will be happy to provide you with "seed lists" of issues similar to your project objectives. You can add to, delete from or edit the seed list items until your list looks right. How long does it take for a person to complete an online questionnaire? A typical questionnaire has 2 or 3 question pages with 40 decisions on each page. This will usually take a person 20 to 40 minutes to complete. How do I get started if I think I want to do an online questionnaire? The easiest starting point is to introduce yourself to us, and tell us your needs that brought you to our web site. We are not IT professionals, but professionals in survey and assessment technology, and we have been in this business since before the first desktop computers. All of our telephone and e-mail advice is without cost, and we have materials for you to get your project started. How long does a whole questionnaire project take? Here's what has to happen, and estimates of how long each step might take:
Who completes an online questionnaire? The basic answer is "the people who have the viewpoints you need." For projects like a Values Analysis and Team Effectiveness, the group could be as small as 10 to 20 people, all internal players. A Customer Service Assessment might involve people in and out of the organization, numbering 50 to 200 or more. Each scenario presents different tasks to pull the appropriate respondents into participation. All must have access to the internet to complete the questionnaire online. That doesn't mean others cannot participate; you may choose to include printed questionnaires as a part of the project, for valuable input from people not internet connected. How do they find their way to the right questionnaire on your server? Depending again on the nature of the project, there are a number of ways:
We employ a secure technology to protect the privacy of responses. We employ 128-bit encryption and secure sockets layer (SSL) technology for the presentation of pages and retrieval of response data. That is the same level of security that banks and e-commerce sites use. No one can "eavesdrop" on the signals and find out how people are responding. They cannot even find out what decisions the respondent sees on the screen. This means that from our server to the screen of the respondent back to our server, the information is protected. How do I get more information? |
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Questionnaire Links . . . Sample of Clients Reliability and Validity Other Questionnaire Topics Frequently Asked Questions Online Questionnaire Examples Why Don't Our Surveys Look Like Traditional Surveys? What's Wrong With Rating Scales? How do I get more information? |
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